Ticketing Instructions

Remember to always include your Business Extra account number to alll of your flight bookings and reservations.
Reservations by American AirlinesThis content can be expanded

To get closer to earning Business Extra travel rewards, all you have to do is make sure your Business Extra account number appears on all of your tickets.

Online

Online

While logged into your
American Airlines account on aa.com, input your Business Extra account number in section provided on the Passenger Details page during the booking process*.

Phone

By Phone

Call American Airlines reservations at 1-800-433-1790 and ask an agent to place your Business Extra account number on each eligible ticket.

Ticket Counter

Ticket Counter

Provide your Business Extra account number to the agent at an American Airlines airport ticket counter.

Book a Flight

*To ensure that the account number is added to all future bookings booked through aa.com, have employees save the Business Extra account number in the Reservation Preferences section of their personal profile on aa.com.

Existing Reservations

If you already have a reservation with American Airlines, e-mail Business Extra Customer Service or call 1-800-457-7072, 8:00 a.m. - 5:00 p.m. CDT, M - F to add your account number.


Reservations by Travel AgencyThis content can be expanded

The Business Extra® program allows members to receive credit for tickets purchased through their travel agency provided the Business Extra account number is in the "Tour Code" box or the "OSI Field" of each eligible ticket. American Airlines will track flown revenue automatically through the Business Extra Account Number.

Partner Travel Now Eligible for Business Extra Points!

Customers can now earn Business Extra points on British Airways and Iberia prime and codeshare flights ticketed by British Airways, Iberia or American Airlines. Tickets must be issued on American Airlines 001, British Airways 125 or Iberia 075 ticket stock in order to earn Business Extra points.

Note 1: On British Airways 125 or Iberia 075 ticket stock, the Business Extra account number should be input in the "OSI Field" of the reservation; formats below.

Note 2: All applicable ticketing rules still apply. Tickets issued on 001 ticket stock must contain at least one American Airlines or American Eagle flight segment.

What Are The Formats To Input The Business Extra Account Number In The "Tour Code" Box?

Here are the formats to input the Business Extra account number in the Tour Code Box. In the examples below, the Business Extra account number is 123456, and there are no spaces in any of these formats.

What Are The Formats To Input The Business Extra Account Number In The "OSI Field"?

Here are the formats to input the Business Extra account number in the OSI field. In the examples below, the Business Extra account number is 123456.

Reminder: On British Airways 125 or Iberia 075 ticket stock, the Business Extra account number should be input in the OSI Field of the reservation. This can be done upon initial creation of the record or added to an existing reservation.

Please enter "Business Extra Member" in line one of the PNR phone field. This will ensure proper recognition of the traveler.

Questions?