Ticketing Instructions

To get closer to earning Business Extra travel rewards, all you have to do is make sure your Business Extra account number appears on all of your tickets.

*To ensure that the account number is added to all future bookings booked through aa.com, have employees save the Business Extra account number in the Reservation Preferences section of their personal profile on aa.com.

Existing Reservations

If you already have a reservation with American Airlines, e-mail Business Extra Customer Service or call 1-800-457-7072, 8:00 a.m. - 7:00 p.m. CDT, M - F to add your account number.

The Business Extra^® program allows members to receive credit for tickets purchased through their travel agency provided the Business Extra account number is in the "Tour Code" box or the "OSI Field" of each eligible ticket. American Airlines will track flown revenue automatically through the Business Extra Account Number.

Ticketing on partner airlines

Customers can earn Business Extra points on British Airways and Iberia prime and codeshare flights ticketed by British Airways, Iberia or American Airlines. Tickets must be issued on American Airlines 001, British Airways 125 or Iberia 075 ticket stock in order to earn Business Extra points.


Note 1: On British Airways 125 or Iberia 075 ticket stock, the Business Extra account number should be input in the "OSI Field" of the reservation; formats below.

Note 2: All applicable ticketing rules still apply. Tickets issued on 001 ticket stock must contain at least one American Airlines or American Eagle flight segment.

Adding Business Extra account number - Tour Code

Use the following formats to input the Business Extra account number in the Tour Code Box. In the examples below, the Business Extra account number is 123456.

• SABRE: W‡UN*C123456
• APOLLO: T:$BITC123456
• WORLDSPAN: 5-ITC123456
• AMADEUS: FT*C123456
• GALILEO: TMU1TC123456
  
  

Adding Business Extra account number - OSI field

Use the following formats to input the Business Extra account number in the OSI field. In the examples below, the Business Extra account number is 123456.

Reminder: On British Airways 125 or Iberia 075 ticket stock, the Business Extra account number should be input in the OSI Field of the reservation. This can be done upon initial creation of the record or added to an existing reservation.

• SABRE: 3OSI YY C123456 (can also be entered as 4OSI C123456)
• APOLLO: Ħ:3OSI YY C123456
• WORLDSPAN: 3OSI YY C123456
• AMADEUS: OS YY C123456
• GALILEO: SI.YY*C123456
  
  

Please enter "Business Extra Member" in line one of the PNR phone field. This will ensure proper recognition of the traveler.

Upgrade using a Business Extra award

Single-passenger PNR:

Travel agencies may contact Meeting Services to initiate an upgrade request after ticketing.

Alternatively, travel agencies may add the upgrade segment to the passenger's PNR. However, this option requires the agency to contact Meeting Services on the same calendar day to obtain authorization within the PNR.

Upgrade segments without the required authorization will be removed from the PNR.

To secure authorization and finalize the upgrade request, Meeting Services will need the following details from the upgrade certificate:

• Authorization Number / Certificate Serial Number
• Expiration Date
• Award Code
  
  

Multiple-passenger PNR:

Upgrade certificates may only be applied to a single passenger PNR.

Agency must divide multiple-passenger PNR into single passenger records prior to processing upgrade requests.

Passengers requesting upgrades on agency bookings will be referred back to the ticketing agency to divide PNR.

Refer to Single passenger PNR section above for additional information regarding upgrade requests using Business Extra upgrade awards.

Questions?

• US/Canada agencies: please call 1-800-457-7072 or send an email to Business.Extra@aa.com
• Mexico agencies: please contact your account manager or your local sales office or send an email to Business.Extra@aa.com
• Agencies located outside of the US, Canada, and Mexico: Please contact your local American Airlines Reservations office