Upgrade awards
Premium cabin upgrades
Enjoy an elevated travel experience on American Airlines and American Eagle® flights with one of three different upgrade options:
U.S. domestic one-segment upgrade
650
Redeem now »
International one-way upgrade on a full fare
1,200
Redeem now »
International one-way upgrade on a discounted fare
3,100
Redeem now »
How to redeem points for upgrade awards
- From the award chart, find the applicable award region and select 'Redeem Now'. You'll receive an upgrade certificate via email. Watch a demo »
- After your flight reservation is ticketed, upgrades can be requested online at business.aa.com Opens another site in a new window that may not meet accessibility guidelines, or by phone:
- In the United States and Canada, call American Airlines Meeting Services at 800-433-1790, 7:00 a.m. - 10:30 p.m. (CT), Monday through Friday and 7:00 a.m. - 8:00 p.m. (CT), Saturday and Sunday.
- Outside the United States and Canada, please contact your local American Airlines reservations office Opens another site in a new window that may not meet accessibility guidelines or your local American Airlines ticket office Opens another site in a new window that may not meet accessibility guidelines.
Travel agencies can add the upgrade segment to the passenger's reservation, but must call in to obtain authorization. Watch a demo »
Customer spotlight
“We use our points for last-minute travel between our two locations, flight upgrades, my Admirals Club membership and bonuses for my employees.”
Upgrade awards FAQs
No. Upgrade awards are only valid for travel on American and American Eagle®.
Upgrade awards may exclude inventories, depending on upgrade type.
- The U.S. Domestic One-Segment Upgrade is valid for one-segment on any bookings excluding Basic Economy or B, N, O, Q or S inventories and must be confirmed after the ticket is issued.
- The International One-Way Upgrade on a full fare is valid on Y, W and J inventory bookings only and must be confirmed after the ticket is issued.
- The International One-Way Upgrade on a discounted published fare is valid on any discounted bookings excluding Basic Economy or B, N, O, Q or S inventories and must be confirmed after the ticket is issued.
Awards are valid for one year after date of redemption.
Points that have been redeemed but not yet processed can be reinstated online without incurring a fee by visiting the "Returns" section of your Business Extra account profile. Expired awards are not eligible for reinstatement.
For processed awards,
For processed awards,
- In the United States and Canada, call 800-457-7072, 8:00 a.m. - 7:00 p.m. (CT), Monday through Friday and they can help reinstate the award, without incurring a fee.
- Outside the United States and Canada, email business.extra@aa.com.