FAQs

Companies with 2 or more travelers that do not have a corporate sales agreement, discount, or other agreement with American Airlines, American Eagle^®, British Airways or Iberia. Travel agencies, wholesalers, consolidators, and other sellers or re-sellers of travel may not have their own Business Extra account but may book travel for members.

The Business Extra program is currently valid for companies located in:

Note: For companies located in Central/South America or throughout the Caribbean, please contact your local sales office Opens another site in a new window that may not meet accessibility guidelines for more information.

Since most Business Extra travel managers are already AAdvantage members, we decided to use the sign-in process of the AAdvantage program for the Business Extra program. Each travel manager uses their own AAdvantage number and password. This provides an extra level of security for your Business Extra account, as it would be difficult for someone else to use your AAdvantage login.

No, the Business Extra program and the AAdvantage program are totally separate. Even though travel managers use their personal AAdvantage number to log into the Business Extra account, there is no transfer of points or miles between the two accounts.

Non-promotional points will post to your account throughout the month, typically within 2-3 days of flight, making it easy to always stay in-the-know on your balance.

Promotional points are posted based on the terms and conditions of the individual promotion.

Points expire two calendar years after they're earned. For example, points earned anytime during will expire on December 31, .

If you already have a reservation with American Airlines, we can add the account number for you.

Yes. Requests can be submitted online for flights taken within the last 12 months. Countries/regions outside of the United States and Canada may be subject to different terms and conditions. You may submit a single ticket or multiple — it all starts with a flight credit request.

The revenue American Airlines, British Airways, and/or Iberia, receives for an eligible fare (excluding taxes, surcharges, passenger facility charges, security fees, service charges, travel agency commissions, refunded tickets, lost and unused tickets, and exchanged tickets) may contribute to a Business Extra member's point calculation. Tickets issued by other airlines, or tickets that do not contain the Business Extra account number in the tour code box will not contribute to flown revenue. Award travel, agency or industry discounted tickets, and tickets that have already been discounted due to an offer or program not offered by the Business Extra program, are not eligible and will not be included in the point calculation.

Main Cabin Extra and Preferred Seats can be purchased via the mobile app, airport self-service kiosk or with an airport or reservation agent.

AAdvantage^® 500-mile upgrades may be used by AAdvantage^® Executive Platinum and ConciergeKey^SM members. Please refer to AAdvantage Opens another site in a new window that may not meet accessibility guidelines for details.

Awards are valid for one year after the date of redemption and can be used for travel up to 330 days in advance.

Yes. To make changes, contact American Airlines Meeting Services at 800-433-1790, 7:00 a.m. to 11:00 p.m. (CT), Monday through Friday and 7:00 a.m. to 8:00 p.m. (CT), Saturday and Sunday. A change fee will apply to PlanAhead awards once ticketed.

If you're located outside of the United States or Canada, please contact your local American Airlines reservations office Opens another site in a new window that may not meet accessibility guidelines or your local American Airlines ticket office Opens another site in a new window that may not meet accessibility guidelines.

Points that have been redeemed but not yet ticketed can be reinstated online within 5 days of redemption without incurring a fee. After 5 days, reinstatement fees of $150 USD for the first certificate and $25 for each additional (within the same transaction) will apply.

For ticketed awards, we can help reinstate the points. Reinstatement fees of $150 USD for the first certificate and $25 for each additional (within the same transaction) will apply.

No. Upgrade awards are only valid for travel on American and American Eagle^®.

Upgrade awards may exclude inventories, depending on upgrade type:

Awards are valid for one year after the date of redemption.

Points that have been redeemed but not yet processed can be reinstated online within 5 days of redemption without incurring a fee. After 5 days, reinstatement fees of $150 USD for the first certificate and $25 for each additional (within the same transaction) will apply.

For processed awards, we can help reinstate the points. Reinstatement fees of $150 USD for the first certificate and $25 for each additional (within the same transaction) will apply.

The Business Extra travel manager is your company's contact for the Business Extra program. They have access to your company's Business Extra account information and are responsible for ensuring that account information is accurate. Travel managers have the ability to designate additional Business Extra travel managers, remove existing Business Extra travel managers, redeem your company's Business Extra points, and view travel history.

There is no limit to the number of Business Extra travel managers you may designate, but we suggest having at least two.

Contact AAdvantage customer service at 800-882-8880 or visit aa.com Opens another site in a new window that may not meet accessibility guidelines. Once updated with AAdvantage, it will automatically update in our system.

Log in to businessextra.com and delete yourself as the travel manager from the previous company. Once you have removed yourself, you can enroll your current company or designate yourself as a new Business Extra travel manager for an existing Business Extra account.

A company name change requires official documentation of a name change, acquisition or merger. Official documentation includes city, state or federal filed documents or official press release information.