FAQs

Companies with 3 or more travelers that do not have a corporate sales agreement, discount, or other agreement with American Airlines, American Eagle^®, British Airways, Iberia or Japan Airlines. Travel agencies, wholesalers, consolidators, and other sellers or re-sellers of travel may not have their own Business Extra account but may book travel for members.

The Business Extra program is currently valid for companies located in:

Note: For companies located in Central/South America or throughout the Caribbean, please contact your local sales office Opens another site in a new window that may not meet accessibility guidelines for more information.

Since most Business Extra travel managers are already AAdvantage^® members, we decided to use the sign-in process of the AAdvantage^® program for the Business Extra program. Each travel manager uses their own AAdvantage^® number and password. This provides an extra level of security for your Business Extra account, as it would be difficult for someone else to use your AAdvantage^® login.

No, the Business Extra program and the AAdvantage^® program are totally separate. Even though travel managers use their personal AAdvantage^® number to log into the Business Extra account, there is no transfer of points or miles between the two accounts upon enrollment.

If your company isn't automatically validated during the enrollment process, you will be required to submit documentation to validate your company's account credentials and confirm you have three or more employee travelers flying*. The following items can be used for validation:

• Employer Identification Number (EIN) | Federal Employer Identification Number (FEIN) | Federal Tax Identification Number


• Articles of Incorporation (S corp or C corp) | Articles of Organization (LLC)


• Partnership Agreement (General Partnership) | Certificate of Limited Partnership, Limited Partnership Document (LP, LLP)


• Valid Business Name Registration certificate issued by a government agency (e.g. Business License, DBA / Doing Business As Name, Assumed Name, Fictitious Business Name, Registration of Trade Name)


• Seller's Permit or Vendor's License issued by a government agency such as a local taxation department or tax commission


• Utility bill issued to the business within the last 90 days (e.g. electricity, water, phone, natural gas)

If your company located outside the U.S, you'll need to submit your country/region's equivalent to the items listed above for verification of your valid business entity.

Documents can be submitted online and should meet the following requirements:

• Documents should not be altered or edited, the entire document must be visible (no cropping) and all text must be legible


• Full-color, high-quality scanned image or digital photograph


• JPG, GIF, PNG, or PDF file format


• Total combined size of files should not exceed 20MB

Points earned on eligible flights post to your account throughout the month, typically within 2-3 days of flight.

Points earned through promotional offers post based on the terms and conditions of the individual promotion.

Points expire two calendar years after they're earned. For example, points earned anytime during will expire on December 31, .

If you already have a reservation with American Airlines, we can add the account number for you.

Yes. Requests can be submitted online for flights taken within the last 12 months. Countries/regions outside of the United States and Canada may be subject to different terms and conditions. You may submit a single ticket or multiple — it all starts with a flight credit request.

The revenue American Airlines, British Airways, Iberia and/or Japan Airlines receives for an eligible fare (excluding taxes, surcharges, passenger facility charges, security fees, service charges, travel agency commissions, refunded tickets, lost and unused tickets, and exchanged tickets) may contribute to a Business Extra member's point calculation. Tickets issued by other airlines, or tickets that do not contain the Business Extra account number in the tour code box will not contribute to flown revenue. Award travel, agency or industry discounted tickets, unpublished fare tickets, consolidator tickets, and tickets that have already been discounted due to an offer or program not offered by the Business Extra program are not eligible and will not be included in the point calculation. Other program exclusions are outlined in the Business Extra terms and conditions.

Business Extra members must meet a minimum requirement of three unique travelers and $5,000 in qualifying travel spend for the previous 12-month period to be eligible to redeem points for travel awards.

Main Cabin Extra and Preferred Seats can be purchased via the mobile app, airport self-service kiosk or with an airport or reservation agent.

AAdvantage^® 500-mile upgrades may be used by AAdvantage Executive Platinum^® and ConciergeKey^SM members. Please refer to AAdvantage^® Opens another site in a new window that may not meet accessibility guidelines for details.

Awards are valid for one year after the date of redemption and can be used for travel up to 330 days in advance.

Yes. To make changes, contact American Airlines Meeting Services at 800-433-1790, 7:00 a.m. to 10:30 p.m. (CT), Monday through Friday and 7:00 a.m. to 8:00 p.m. (CT), Saturday and Sunday.

If you're located outside of the United States or Canada, please contact your local American Airlines reservations office Opens another site in a new window that may not meet accessibility guidelines or your local American Airlines ticket office Opens another site in a new window that may not meet accessibility guidelines.

No. Upgrade awards are only valid for travel on American Airlines and American Eagle^® flights.

Upgrade awards may exclude inventories, depending on upgrade type:

Awards are valid for one year after the date of redemption.

Points that have been redeemed but not yet ticketed can be reinstated online without incurring a fee by visiting the "Returns" section of your Business Extra account profile. Expired awards are not eligible for reinstatement.

For processed awards,

The Business Extra travel manager is your company's contact for the Business Extra program. They have access to your company's Business Extra account information and are responsible for ensuring that account information is accurate. Travel managers have the ability to designate additional Business Extra travel managers, remove existing Business Extra travel managers, redeem your company's Business Extra points, and view travel history.

There is no limit to the number of Business Extra travel managers you may designate, but we suggest having at least two.

Contact AAdvantage^® customer service at 800-882-8880 or visit aa.com Opens another site in a new window that may not meet accessibility guidelines. Once updated with AAdvantage^®, it will automatically update in our system.

Log in to businessextra.com and delete yourself as the travel manager from the previous company. Once you have removed yourself, you can enroll your current company or designate yourself as a new Business Extra travel manager for an existing Business Extra account.

A company name change requires official documentation of a name change, acquisition or merger. Official documentation includes city, state or federal filed documents or official press release information.

Yes, your employees can keep using their cards and earning bonus Business Extra points on their purchases through June 30, 2022. Starting on July 1, 2022, your employees' cards can no longer be used.

You will receive a pro-rated credit for any annual fees paid within the last year.

You will be able to access American Express @Work for reporting and to view and request statements until December 31, 2022. Contact American Express at 888-800-8564 for more information.

Your Business Extra points will not be impacted by this change. Your company will continue to be a member of the Business Extra program after the termination date. You will continue to earn base Business Extra points for qualifying travel.

The last day you may earn bonus Business Extra points in connection with purchases using your card is June 30, 2022.

Fare rebates and flight discounts will continue to be issued to Client Companies and cardholders in good standing for each calendar quarter prior to the June 30, 2022 termination date.

If you would like more information about your card account, fees or statements, please call American Express at 888-800-8564. For questions concerning your Business Extra account, American Airlines fare rebates or flight discounts, please contact Business Extra Customer Service at business.extra@aa.com or 800-457-7072.