FAQs

Read our frequently asked questions


Enroll

Who is eligible to enroll in the Business Extra program? This content can be expanded
My company is not located in the United States. May I enroll in the Business Extra program? This content can be expanded
Why is AAdvantage® membership required for Business Extra travel managers? This content can be expanded
Will my personal AAdvantage® account and mileage balance be affected by using my AAdvantage® number to log into the Business Extra account? This content can be expanded
Will I need to provide documentation for my company during or after enrollment? This content can be expanded

Earn

When are points posted? This content can be expanded
Do points expire? This content can be expanded
Can I add my account number to an existing reservation? This content can be expanded
Can I request points for a past flight? This content can be expanded
What is included in Business Extra flown revenue? This content can be expanded

Redeem

How do I determine if my company is eligible to redeem points? This content can be expanded
Which products can be used when traveling on a Business Extra travel award? This content can be expanded
How long are travel awards valid? This content can be expanded
Are changes allowed to a travel award reservation after it's been ticketed? This content can be expanded
Are upgrade awards valid for travel on partner airlines? This content can be expanded
Can upgrades be used on any ticket type? This content can be expanded
How long are upgrade awards valid? This content can be expanded
Can points be reinstated after redeeming an award? This content can be expanded

Account management

What are the travel manager's responsibilities? This content can be expanded
How many travel managers may I designate? This content can be expanded
My AAdvantage® account is listed under my maiden name. How do I change it to my new name? This content can be expanded
I was the Business Extra travel manager for my previous company. How can I enroll my current company in the Business Extra program? This content can be expanded
How do I change the name of my company? This content can be expanded

American Express / Business Extra Corporate Card

Can our employees keep using their American Express / Business Extra Corporate Card? This content can be expanded
We just paid the annual fee for our card, will we receive a refund? This content can be expanded
Will I be able to view my statements after the program terminates? This content can be expanded
What will happen to my Business Extra points? This content can be expanded
Will I continue to earn bonus Business Extra points on my American Express / Business Extra Corporate Card? This content can be expanded
Will I continue to receive fare rebates and flight discounts? This content can be expanded
Who can I contact for questions about this transition? This content can be expanded