Q: How do I enroll my company in the Business Extra® program?
A: Visit www.BusinessExtra.com, and Join Now to enroll your business. You will receive your Business Extra account number immediately.
Q: Who is eligible to enroll in the Business Extra program?
A: Companies with 2 or more travelers that do not have a corporate sales agreement, discount, or other agreement with American Airlines, American Eagle®, British Airways or Iberia. Travel agencies, wholesalers, consolidators, and other sellers or re-sellers of travel may not have their own Business Extra account but may book travel for members.
Q: My company is not located in the United States. May I enroll in the Business Extra program?
A: The Business Extra program is currently valid for companies located in:
- United States
- British Virgin Islands
- St. Kitts/Nevis
- St. Lucia
- St. Vincent
NOTE: For companies located in Mexico, Central/South America, or throughout the Caribbean, please contact your local sales office for more information.
Q: My company has a corporate agreement with with one of our partnering airlines, but we have operations located throughout the world. May I enroll the employees at my location in Business Extra?
A: You may not enroll in the Business Extra program if your company already has a corporate agreement with American Airlines. Instead, you should take advantage of the benefits of your existing corporate agreement or other incentive program.
Q: I was directed to contact Business Extra Customer Service. Why wasn't I able to complete the enrollment process?
A: There could be several reasons. Your company may have an existing corporate incentive agreement in place, or the travel manager enrolling your company may already be registered with another Business Extra account. Please send an email to Business Extra Customer Service at: Business.Extra@aa.com or call 1-800-457-7072 for enrollment assistance.
Q: What information is required to enroll in the Business Extra program?
A: Account information: Company name, complete physical and mailing addresses, including zip code, and tax ID number
Travel Manager(s): Name, AAdvantage number, job title, telephone numbers, and email addresses
Travel agency(if a travel agency handles your travel arrangements): Name, telephone and fax number. Although not required, we would appreciate their ARC/IATA number.
Q: I completed the enrollment process -- why didn't I receive a confirmation email?
A: You may have entered an incorrect email address. Please verify that your email address is correct.
Q: Why is AAdvantage® membership required for Business Extra Travel Managers?
A: Rather than make you remember another password, since most Business Extra Travel Managers are AAdvantage members, we decided to use the sign-in process of the AAdvantage program for the Business Extra program. Each travel manager uses their own AAdvantage number and password. This provides an extra level of security for your Business Extra account, as it would be difficult for someone else to use your AAdvantage login.
Q: Will my personal AAdvantage account and mileage balance be affected by using my AAdvantage number to login to the Business Extra account?
A: No, the Business Extra program and the AAdvantage program are separate. Business Extra is a loyalty program for your company with one membership number that can be used by every employee of the company when they travel to help the company accrue Business Extra points for awards. AAdvantage is a program for individual travelers. Even though travel managers use their personal AAdvantage number to login to the Business Extra account there is no transfer of points or miles between the two accounts.
Q: What are the travel manager's responsibilities?
A: The Business Extra travel manager is important since he/she is your company's contact for the Business Extra program. They have access to your company's Business Extra account information and are responsible for ensuring that account information is accurate. Travel managers have the ability to designate additional Business Extra travel managers, remove existing Business Extra travel managers, redeem your company's Business Extra points, and view travel history.
Q: How many travel managers may I designate?
A: There is no limit to the number of Business Extra travel managers you may designate,but we suggest having at least two.
Q: My AAdvantage account is listed under my maiden name. How do I change it to my new name?
A: Contact AAdvantage Customer Service at 1-800-882-8880, or visit www.aa.com. Once updated with AAdvantage, it will automatically update in our system.
Q: I was the Business Extra travel manager for my previous company. How can I enroll my current company in the Business Extra program?
A: Log in to www.businessextra.com and delete yourself as the travel manager from the previous company. Once you have removed yourself, you can enroll your current company or designate yourself as a new Business Extra travel manager for an existing Business Extra account.
Q: How do I update travel manager information?
A: Once logged in to your Business Extra account, select Add/Update Travel Manager.
Q: Where can I find information about my account?
A: You may view detailed information about your account online in your Account Summary.
Q: What should I do if I have questions about account activity?
A: Send an email to Business.Extra@aa.com or call Business Extra Customer Service at 1-800-457-7072 between 8:00 a.m. and 5:00 p.m. (CT), Monday through Friday.
Q: How do I contact you if I have additional questions?
A: If you have questions related to your account, AA.com password/pin or related site navigation, please send an email to: Business.Extra@aa.com. Otherwise, you may contact us:
Inside U.S. and Canada
Business Extra Customer Service
8:00 a.m. - 5:00 p.m. (CT) Monday - Friday
Outside U.S. and Canada
Contact your local American Airlines Reservations office.
Q: How do I sign up to receive email notification when my company's Business Extra account summary is updated?
A: To have your monthly Business Extra account summary emailed to you, opt in to receive emails in the Update Travel Manager page of our website.
Q: What is my Business Extra account number?
A: If you are the travel manager on the account, visit www.businessextra.com and login using your AAdvantage number and AA.com password. Your Business Extra account number will be listed on the home page. If you are not the travel manager, contact Business Extra Customer Service at Business.Extra@aa.com.
Q: How do I change the name of my company?
A: A company name change requires official documentation of a name change, acquisition, or merger. Official documentation includes city, state, or federal filed documents or official press release information.
Q: What promotions is my company registered for?
A: Once logged in to your account under the Earn & Redeem Points menu, select Register for Promotions. This page lists promotions for which you are registered and any points posted in conjunction with the promotion.
Q: How can I tell that we received points for a promotion our company was registered for?
A: Once logged in to your account under the Earn & Redeem Points menu, select Register for Promotions. This page lists promotions for which you are registered and any points posted in conjunction with the promotion.
Q: What is included in Business Extra flown revenue?
A: The revenue American Airlines, British Airways, and/or Iberia, receives for an eligible fare (excluding taxes, surcharges, passenger facility charges, security fees, service charges, travel agency commissions , refunded tickets, lost and unused tickets, and exchanged tickets) may contribute to a Business Extra member's point calculation. Tickets issued by other airlines, or tickets that do not contain the Business Extra account number in the tour code box will not contribute to flown revenue. Award travel, agency or industry discounted tickets, and tickets that have already been discounted due to an offer or program not offered by the Business Extra program, are not eligible and will not be included in the point calculation.
Q: My company ships cargo with American. Can my company earn Business Extra points for those shipments?
A: If your company is an approved AACargo℠ shipper, and you use AACargo.com to book at least 5% of your shipments, you can earn Business Extra points. For complete details on how to earn points for shipping with American, logon to www.AACargo.com.
Q: When do points expire?
A: Business Extra points that your company accrues each month will expire on December 31, two calendar years after points were earned. For example, Business Extra points earned for travel during First Month of 2013 or the Last Month of 2013, will expire on December 31, 2015.
Q: Are Business Extra points equivalent to AAdvantage miles?
A: No, the AAdvantage program is an incentive program where the individual passenger earns personal frequent flyer miles based distance traveled. The individual passenger benefits from the awards they earn through their personal program. The Business Extra program is an incentive program designed for businesses. Business Extra points are awarded based upon the combined monthly flown revenue of all the travelers from your company who had tickets issued with the Business Extra account number on eligible American Airlines, American Eagle®, British Airways or Iberia flights. Business Extra points are redeemed, for company awards, by your company's Business Extra travel manager(s).
Q: When should I expect to see points from a promotion for which my company is registered?
A: Promotional points are typically added to your account 6 - 8 weeks after the end of the promotion. Refer to the Terms and Conditions of the individual promotion for any variation to this schedule.
Q: Can my business receive credit for travel already completed?
A: Yes, as long as travel was completed after enrollment in the Business Extra program. Ticket information can be submitted online using the Contact Us form on the Business Extra website.
Q: How often are points posted to my Business Extra account?
A: Flights, revenue, and points are posted once a month. They are posted by the middle of the month for travel completed during the previous calendar month. For example: All travel completed in May will post to the account in mid-June.
Q: How is a purchased ticket converted to Business Extra points?
A: You will earn 1 point for every $5 spent on eligible fares, before taxes and fees. For example: 1 flight at $450 = 90 points. Awards start at 300 points.
Q: Where may I view ticketing instructions?
A: To view ticketing instructions for the Business Extra program select Reservations from the Business Extra home page.
Select the American Airlines tab for instructions on how to input your Business Extra account number when booking on AA.com.
Select the Travel Agency tab to view ticketing instructions for your travel agency.
Q: Do I need to change the way I make travel reservations to participate in the Business Extra program?
A: No, you may continue to use a travel agency, book online or call the American Airlines Reservations number: 1-800-433-1790. If you book travel online or use a travel agency, simply follow the special Reservations instructions for Business Extra members.
Q: What if I forget to provide my Business Extra account number when I booked my flight?
A: Complete the Flight Credit Request form to submit your request electronically for processing; If your request is completed prior to travel, the ticket will automatically track to your account. If you submitted ticket information for travel already completed, please allow 6-8 weeks for your request to be researched and processed.
Q: I made a reservation on AA.com and elected to delay ticketing. Now the "Account Number" field is blank when I return to review my reservation. What should I do?
A: Please call the special American Airlines Business Extra Reservations number: 1-800-433-1790 or email Business.Extra@aa.com and include your reservation and ticket details.
Q: Can I receive credit for tickets purchased at an American Airlines ticket counter?
A: Yes, please ensure that the ticket agent places your company's Business Extra account number in the Tour Code box. Tickets issued without your Business Extra account number in the Tour Code box will not receive program credit.
Q: Are American Airlines tickets issued outside of the United States eligible for credit?
A: Yes, all eligible tickets with a valid Business Extra account number for eligible fare classes, will receive credit regardless of where (which country) your purchase the ticket.
Q: Is international travel eligible for credit in the Business Extra program?
A: Yes, revenue from any qualifying American Airlines, American Eagle®, British Airways and Iberia flight segments. Business Extra customers can also earn points on any codeshare flight (AA*) operated by Japan Airlines, Qantas Airways or Finnair issued on American Airlines 001 ticket stock.
Q: How do I store my Business Extra number in my online booking profile?
A: For AA.com: Login to AA.com using your AAdvantage number and password and select Reservation Preferences. Input your Business Extra number under My Business Extra Information and click 'Submit'. View the detailed instructions.
For BA.com: Login to your BA.com profile under Customer Details, there is an option to Add On Business or Business Extra Number. Click to view the detailed instructions.
Q: If I add my Business Extra number to my reservation during the booking process, will it automatically store in my Reservation Preferences?
A: No, adding the Business Extra number during the booking process will not store your number in your preferences under any system.
Q: Once I add my Business Extra number to my Reservation Preferences, will it be automatically added to any reservations I book going forward?
A: Yes, each time you book your reservations via AA.com or BA.com, the number in your preferences will be added to your reservation. If you call to make reservations, you must still advise the reservations agent to add the Business Extra account number.
Q: Once I add my Business Extra number to my Reservation Preferences, will it be automatically added to my existing reservations?
A: No, you must have your number added to any reservations that have already been booked. For American airlines, please call American Airlines Meeting Services at 800-433-1790, open 6:00AM to 12:00 midnight CT daily.
Q: If I am not logged in on AA.com, will my Business Extra number be added to my reservation?
A: No, if you are not logged in you must input your Business Extra number into your reservation during the booking process. The system will not be able to tie this booking to anything in your preferences profile.
Q: Once I add my Business Extra number to my preferences, will the account number be added to all reservations made over the phone or in person?
A: No, the Business Extra number is stored as part of your profile on the partnering airline's booking website only. You must request that an agent add your number to the reservation.
Q: Can my Business Extra number be stored on other online travel websites?
A: Your Business Extra profile does not communicate with other online travel websites. You should contact the travel website directly to verify if your Business Extra number can be added.
When booking on BritishAiways.com, you can store your Business Extra number in the "Customer Details" section of your account profile.
Q: If I login or add my AAdvantage number during the booking process, will my Business Extra number be added to my reservation?
A: No, you must login prior to booking your reservation or you will have to input your Business Extra number manually. The system will not be able to tie this booking to anything in your preferences profile.
Q: How can I verify my Business Extra account was added to my reservation?
A: Contact the booking airline's customer service or reservation number and provide your reservation and ticket number.
Q: How do I redeem points for an award?
A: Business Extra travel managers may redeem Business Extra points online by selecting Redeem Points from Earn & Redeem Points on the home page.
Q: What is a PlanAhead® Travel Award?
A: This type of travel award is valid on American Airlines and requires fewer points. Using a PlanAhead Award is ideal if your travel plans are flexible since this more economical option is subject to limitations on seat availability as well as travel embargo dates.
Q: What is an Anytime® Travel Award?
A: This type of travel award provides you with the most flexibility, because with an Anytime Award you can book any unsold seat on any flight, on any day when flying American. When you travel using an Anytime Award, you'll also receive additional travel benefits including complimentary access to Preferred Seats and PriorityAAccessSM privileges, which include expedited check-in, exclusive security screening lanes (where available) and priority boarding.
Q: What is Partner Travel Award?
A: This travel award provides you with more choice and the ability to fly almost anywhere in the world on one of our partner airlines British Airways and Iberia. Partner awards can be combined with PlanAhead and Anytime awards, but must include at least one British Airways or Iberia flown segment.
Q: How long will it take to process my award request?
A: The processing time varies depending upon the award requested:
- Flight awards: you will receive a confirmation screen and the authorization numbers for the flight awards immediately upon completion of the redemption process. In addition, you will receive an email advising you of the authorization numbers for each flight award ordered.
- AAdvantage Gold Status / Admirals Club Membership: The benefits of these awards are available to the recipient within approximately 10-12 days of the request. A membership card will be sent directly to the AAdvantage member at the address in their AAdvantage member profile within 4-6 weeks from the order date.)
- American Airlines Upgrade Awards / Admirals Club Day Pass: you should receive your award within approximately two weeks of submitting the request since these are paper awards sent via U.S. Mail.
Q: How do you send awards?
- Flight Awards: the confirmation email will also include an Authorization Number which should be used to book and ticket the Flight Award Travel. No other document is necessary.
- AAdvantage Gold Status / Admirals Club Membership: information will be sent directly to the AAdvantage member named in the redemption process at the address in their AAdvantage member profile.
- American Airlines Upgrade Awards / Admirals Club Day Pass: Awards are sent to the attention of the Business Extra travel manager who requested the award. These awards are sent via U.S. Postal Service, unless otherwise requested by customer.
Q: Where do you send awards?
- Flight Awards: An email with a confirmation number and list of the redeemed awards is sent to all travel managers registered on the account.
- AAdvantage Gold Status / Admirals Club Membership: sent directly to the AAdvantage member named in the redemption process at the address in their AAdvantage member profile.
- American Airlines Upgrade Awards / Admirals Club Day Pass: sent to the address selected during the redemption process via U.S. Postal Service.
Q: May I give you my Federal Express® or UPS account number so that I can better track my awards?
A: Yes, simply send an email to Business.Extra@aa.com immediately AFTER you have requested your awards and advise your Federal Express account number and telephone number. Remember that Federal Express requires delivery to your physical address, in addition to a valid telephone number. We will select "Next Afternoon" delivery unless you advise otherwise.
Q: Can I use my flight awards for travel on codeshare partners or AAdvantage airline participants outside of Partner Travel Awards?
A: No, Business Extra flight awards are only valid for travel on flights marketed and operated by American Airlines, American Eagle®, British Airways and Iberia carriers. Our Partnering Airlines may require additional fees associated with redeeming the award. Check the award Terms and Conditions to see if your award is affected.
Q: How far in advance of travel can I confirm my upgrade?
A: Upgrades may be confirmed once original reservation is ticketed.
Q: How far in advance of travel can I confirm flight award travel?
A: Flight award reservations may be booked to 330 days in advance. Reservations confirmed 14 or more days before flight departure can be placed on hold for up to 5 days. If you book your flights less than 14 days prior to departure, we will hold the reservation for 48 hours to allow you to have the ticket issued.
Q: Can I upgrade a discounted fare?
A: Each upgrade excludes certain fares. Please View Awards to determine the Business Extra point requirements for upgrades on specific fares to domestic and international destinations.
Q: Are there any restrictions using the Admirals Club One-Day Passes?
A: Day passes can be used to access Admirals Club lounges in the U.S. and San Juan, PR upon arrival. Admirals Club lounges in Canada, Europe, Asia, Central and South America are located beyond passport control and may not be accessible upon arrival, due to airport restrictions. Please note Admirals Club day pass cannot be used at the London Heathrow Arrivals Lounge. The Arrivals Lounge is complimentary to First and Business Class passengers. Economy Class passengers flying American to London Heathrow can purchase a day pass to the London Heathrow Arrivals Lounge upon arriving for a fee of $50 USD + VAT. Day passes to the London Heathrow arrivals lounge are not available for purchase online or at the Self-Service Check-In machine.
Q: Im unable to use the award(s) I redeemed. Can the points be reinstated to the account?
A: Yes, points from valid, unused awards can be reinstated to the account upon payment of a processing fee. When requesting a reinstatement, a $150 USD processing charge will be assessed per account for the first award ticket. Any additional award tickets reinstated to at the same time will have a $25 USD per ticket add-on charge.
Q: I redeemed the wrong flight award yesterday, can I reinstate it?
A: Yes, if you redeemed a flight award, you may return the unticketed flight award within 5 days of redemption. Select Earn & Redeem Points from the Business Extra home page, and choose Return Awards, then complete the steps to return the award. NOTE: If the award was already issued into a ticket, you must contact Business Extra Customer Service to have the award reinstated for a fee.
Q: I redeemed the wrong Upgrade / AAdvantage / Admirals Club award yesterday, can I reinstate it?
A: Yes, if you redeemed an award, we will reinstate the points to the account within 5 days of redemption, no charge incurred. Contact Business Extra Customer Service via email at Business.Extra@aa.com or via phone at 800-457-7072 M-F 8:00am - 5:00pm CT
Q: How do I find the flight awards I redeemed last month if I lost the email?
A: You can access your flight awards online by logging in to your Business Extra account. Select the My Account menu, then select Account Summary. Select the Points link for the quarter/year the award(s) was redeemed. Next, select the Points Redeemed tab.
Q: How can I tell if a flight award is used?
A: Access the flight award by logging into your Business Extra account. Select the My Account menu, then select Account Summary. Select the Points hyperlink for the quarter/year the award(s) was redeemed. Next, select the Points Redeemed tab. Choose the specific award to view the usage. Unused awards will contain the status of Active or Expired.
Q: Where do I book reservations using my flight awards?
A: Call AA Meeting Services at 800-433-1790 6:00am - 12:00 midnight daily, to book and ticket your flight award reservations. Reservations Service Charge does not apply.
Q: Where do I book reservations using my upgrade awards?
A: Upgrades can be processed anytime after your ticket has been issued by AA or your travel agent. The actual upgrade certificate must be surrendered to the airport agent on the date of departure.
Q: I never received the upgrade awards / Admirals Club day passes I ordered, what do I do?
A: These awards are in paper form and are sent via U.S. Postal Service. Contact Business Extra Customer Service within 90 days of redemption if you havent received your certificates at the address provided during redemption.
Q: Can I make changes to my flight award reservation after its been ticketed?
A: Contact AA Meeting Services at 800-433-1790 6:00am - 12:00 midnight daily for changes to reservations. Note that a change charge applies to PlanAhead awards once ticketed.
Q: Can I purchase Preferred Seats when traveling on a Business Extra flight award?
A: Preferred Seats are not available for purchase to passengers traveling on Business Extra PlanAhead tickets. You may choose any other available seat on the plane or one will be assigned to you at check-in. Customers traveling on Anytime Award tickets have complimentary access to Preferred Seats.
Q: Can I use my Business Extra Upgrades on British Airways, Iberia, Japan Airlines, or Qantas Airways?
A: No, Business Extra upgrades are only valid for travel on American Airlines and American Eagle®.
Q: What is the expiration date on a Flight Award?
A: Flight awards must be exchanged into a ticket within one year from the redemption date. Travel can be booked up to 330 days in advance.
Q: What is the expiration date on an upgrade award?
A: Upgrade awards are valid for at least one year from redemption and adhere to the actual expiration date listed on the certificate.
Q: What is the expiration date on an Admirals Club day pass?
A: Admirals Club day passes are valid for at least one year from redemption and adhere to the actual expiration date listed on the certificate.
Q: What is the expiration date on an Admirals Club Membership?
A: Admirals Club Membership is valid for one year from the date of processing. If extending a current membership, the new membership extends the current membership expiration date by one year.
Q: What is the expiration date on an AAdvantage Gold® appointment?
A: AAdvantage Gold appointments issued January 1st through June 30th of each year are valid through February 28th of the following year (i.e. Feb. 28, 2014). AAdvantage Gold appointments issued July 1st through December 31st of each year are valid through February 28th of the next calendar year (i.e. Feb. 28, 2015). Please visit www.aa.com/aadvantage for more information about the AAdvantage program.